Railbookers Sucks Customer Reviews and Feedback

From Everything.Sucks

Since 2003, Railbookers has been the leading provider of independent rail vacations across Europe, the United States, Canada and beyond. Our mission is to take the complexity out of independent rail travel and offer all our customers unparalleled service, incredible travel experiences and the very best value.

A customer shared his experience, "I feel Railbookers only do the bare minimum required, i.e. book trains and hotels, which I could have done myself. I thought when I paid for this service that I would be getting more information about getting from the train stations to the hotels, advice on how to travel safely - my husband was mugged on the Paris metro getting from Gare de Lyon to our hotel. I would also have expected information on what were the best sites to visit at each town/city we went to and advice on busy areas/times to avoid. Also I would have expected you to recommend suitable restaurants and to have warned us about beggars/thieves in Bologna in particular, where my husband was again mugged.

I thought that the purpose of your agency was to provide more than just booking hotels and trains, e.g. additional information based on your experience. Do you actually send any of your staff to vet the places you book or to travel on the trains you book? I also felt that you booked the cheapest seats on the standard trains - we were often given backward facing seats, on one occasion next to the toilets.

I feel that we have been ripped off, paying far more than we would have done for the travel and hotel costs if I had booked it myself.

Please can you justify what we have paid for?"


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Customer service handler / Sales operative (Former Employee) says

"The Job itself would be easy if the management actually helped or were around to actually manage and support their staff. The system they use is overly complicated, slow and prone to failure. They expect you to be able to do the job like a professional after 2 weeks, otherwise its out the door. They also expect you to be able to micromanage countless tasks, manage countless accounts, answer calls, make calls, book full holidays start to finish, all simultaneously and perfectly within a week of finishing training. And the pay is ludicrous for the amount of work you have to do. I would expect to be paid double for the workload that they put in your lap and expect you to do. Also they say they offer commission, but that is a lie, the bar is so high to qualify and the amount is pitiful that the top sales people get almost nothing. And when it comes to your lunch break, good luck getting it. Its pretty much a case of if your time comes for break and you are on the phone on an inbound call, no lunch for you, or you have to wait another 2 hours till someone is free to cover you."

Travel Consultant (Former Employee) says

"It was an extremely stressful job. I think that if the training was available and they actually taught you how to book rail instead of letting you shadow from other employees that have only been there for a few months the job would have been less stressful. But they expect you to be be able to book vacation packages with rail included all over the world within 2 weeks without training you other than shadowing"

Sales (Former Employee) says

"Managment needs to be entirely replaced. Removes woman from the workplace who clearly do all the hard work for the company. Managment just reflect the questions that workers ask since they tend to not know the answer 98% of the time."

Sales Agent (Former Employee) says

"Unless you are one of the boys, and drink/socialize with management you will not progress in this company. Salary is low, staff turnover is ridiculously high - meaning other staff need to "cross train" because they attract actual qualified people for the positions due to a non-existent commission scheme, lower than average pay scale and a sales manager who gets his kicks from firing mass hired consultants. Unable to socialize or do anything with current staff unless all you do is binge drink alcohol. Cons: Low pay, chauvinistic, no work culture"

Travel Consultant (Former Employee) says

"The majority of the staff of lovely and fun people to work with. There is a good morale within the office and can sometimes get competitive."

Travel Consultant (Former Employee) says

"It started out as a great place - dream job for me in the travel industry to learn about a whole other side of travel in a very special niche. Everyone I worked with was great - Always ready and willing to help one another when needed. Cons: It's complicated."

Current Employee - Anonymous Employee says

"I have been working at Railbookers full-time for more than a year Cons: Shambolic management, low basic salary, disgusting attitude, late shifts including weekends, monitoring on everything you do, useless training, poor commission scheme & rude attitude from the managers . Can't wait to get out of here..."

Former Employee - Anonymous Employee says

"I worked at Railbookers full-time Cons: Bad pay, petty colleagues whose bullying is encouraged by supervisor. Supervisor extremely unprofessional. Dead atmosphere due to unhappy staff."

Former Employee - Anonymous Employee says

"I worked at Railbookers full-time Cons: *Very Heavy workload with no additional pay for inevitable overtime. *Very limited career progression opportunities. *Top Heavy and culture of nepotism, despite the small size of the company, a large number of directors hold redundant positions but are clearly very well paid. Some of the most senior positions are held by people with no experience in the industry. This stems largely from the Company being family-owned, hence the best positions are kept within the family. This is likely to stunt the company's prospects in terms of long-term growth. *Stale, corporate environment with 1950s style management practices. *Poor pay and commission, even for travel. *Lack of ethics toward customers. Very high-mark-ups on packages and unnecessary profiteering."

Current Employee - Travel Consultant says

"I have been working at Railbookers full-time for more than a year Cons: Not all the managers know HR and you have to watch out for yourself... Pay W commission is low compared to other sales jobs but at least it’s a fun product to sell. They expect a lot sometimes which can be bad if you don’t have the proper time allotted to get stuff done. Overtime is very common and may be required once a week due to sales meetings, so ask them about it."

Former Employee - Travel Sales Consultant says

"I worked at Railbookers full-time for more than a year Cons: It was an interesting journey, to say the least. However, enjoyed most of my time there."

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